Terms & Conditions

My Change Journey, LLC – Terms and Conditions

Thank you for visiting our website and for your interest in working with My Change Journey, LLC—we look forward to supporting you in your growth and goals.

These Terms and Conditions (these “Terms”) govern (i) all personal and professional coaching services provided by My Change Journey, LLC, a New Jersey limited liability company (“My Change Journey,” “Company,” “we,” “us,” or “our”) (including one-on-one and group coaching, in-person and online), (ii) optional events, workshops, retreats, masterclasses, social media content, and similar offerings, and (iii) your use of our website and related online properties (collectively, the “Services”).

We use these Terms to set clear expectations and ensure transparency in our commercial relationship with you, including regarding payment timing, cancellations, and other important participation requirements.

By scheduling, purchasing, registering for, accessing, or participating in the Services, you (“you,” “Client,” or “Participant”) acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website, do not access our social media, or register for our Services.

Important: These Terms are intended to be read together with our Coaching Agreement, which includes important legal terms, including assumption of risk, release/waiver, limitation of liability, and dispute resolution, and is required to be signed as a condition of participation (see Section “Coaching Agreement Required”).

Article 1. The Complete Agreement; Order of Precedence

These Terms, together with (i) our Coaching Agreement, (ii) our Privacy Policy, and (iii) our disclaimers/notices posted on our website and online (collectively, the “Website Policies”), form the entire agreement between you and the Company regarding our Services, and supersede all prior or contemporaneous communications and understandings relating to the Services.

If there is a direct conflict between these Terms and (a) the Coaching Agreement, the Coaching Agreement controls as to the subject matter it addresses (i.e., liability and waivers), or (b) any event, program, or offering-specific terms presented at at the time of purchase, (such as on the registration page, including pricing, inclusions, and any event-specific cancellation/refund terms), those specific terms control for that event/program/offering only.

Article 2. Coaching Package Details; Purchase Terms Control

The then-current details of coaching packages and offerings (including descriptions, inclusions, number/length of sessions, program duration, meeting format, scheduling windows, pricing, payment plan options, and any offer-specific rules) will be as set forth on our website, registration pages, written proposals, and/or written confirmations, as applicable (collectively, the “Purchase Terms”). . You are responsible for reviewing the Purchase Terms before purchasing.

We may update packages, pricing, and Purchase Terms from time to time. Unless otherwise stated, updates apply prospectively (i.e., they do not change the material terms of a package already purchased).

Article 3. Types of Coaching and Offerings

We may offer one or more of the following:

3.1. Personal Coaching. Coaching focused on personal growth, habits, values, relationships, mindset, confidence, decision-making, and life transitions.

3.2. Professional Coaching. Coaching focused on career strategy, leadership, workplace effectiveness, goal-setting, communication, productivity, and related professional development topics.

3.3. Group Coaching; Events and Workshops. Group-based sessions and live experiences that may include educational content, facilitated discussion, exercises, and other activities as described in the applicable Purchase Terms.

3.4 Packages. Coaching Services are offered in three-month and six-month packages. Unless otherwise stated in the applicable Purchase Terms, each package includes one (1) one-hour coaching session per week. A three-month package must be completed within four (4) months from the date of purchase, and a six-month package must be completed within eight (8) months from the date of purchase. Payment plans may be available for certain packages, and any applicable payment plan terms will be set forth in the Purchase Terms on invoice.

3.5 Complimentary Discovery Call. We may offer a one-time, complimentary, no-obligation initial discovery call of up to one (1) hour for prospective clients. The purpose of the discovery call is to have a high-level discussion about your interest in coaching and to determine, in our discretion, whether the parties are a good fit to work together. A discovery call does not create a coaching relationship, and we reserve the right to decline to offer Services after the call.

Article 4. Booking, Registration, and Participation Requirements

4.1. Eligibility and participation. You represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

4.2. Accurate information. You agree to provide accurate, current, and complete information when purchasing or registering for the Services and to update it as needed, or as requested by us.

4.3. Right to refuse or remove. To the extent permitted by law, we may refuse registration, cancel participation, or remove a participant from a group program or event for conduct that materially disrupts the Services, creates a safety concern, violates these Terms or any applicable code of conduct, or if in our good-faith assessment we believe that you are not a good fit for our Services.

4.4. Release and permission. By participating in our Services, you grant us permission to photograph, audio-record, and/or video-record you, and to use your name, likeness, image, voice, statements, and biographical information, as captured in any format and on any media now known or later developed, in connection with any Services or event (including any coaching session, workshop, retreat, training, program, webinar, or other gathering), whether in person or online (collectively, “Recordings”).

4.5. No Recordings. You may not record our Services without our prior written consent. For copyright purposes, we are deemed to be the first to record any live streaming event that we host.

Article 5. Payments, Fees, and Billing

5.1. Payment required in advance. Payment is due in full and in advance of all Services, unless otherwise specified in the Purchase Terms found in the invoice at . If you purchase a package or program, payment plans may be available (as set forth in the Purchase Terms), and you must remain current on all required payments to schedule or attend sessions.

5.2. Payment methods. We may accept payment through a variety of methods, which may include electronic payment services or platforms (such as Zelle, Venmo, PayPal, and similar providers), credit or debit card payments, invoices, ACH transfers, wire transfers, checks, cash, or other payment methods that we may approve from time to time in our sole discretion. Any payment made through a third-party payment platform or service provider is also subject to that provider’s applicable terms, conditions, and privacy practices, which are outside of our control. We are not responsible for errors, delays, processing issues, or service interruptions caused by any third-party payment platform or service provider. Third-party providers may charge transaction, processing, convenience, or similar fees in addition to our fees. We reserve the right to accept or decline any particular form of payment at any time.

5.3. Unauthorized or improper chargebacks; cancelled checks; fees. If you initiate a chargeback or payment dispute in violation of these Terms or the applicable cancellation/refund policy, or if any check is returned or payment is reversed for insufficient funds or similar reasons, you authorize us to assess a $50 cancelled check/chargeback administrative fee (in addition to any amounts otherwise owed). You further agree to reimburse us for reasonable costs we incur in responding to or disputing an improper chargeback, including reasonable attorneys’ fees.

5.4. Taxes. You are responsible for any sales, use, value-added, or similar taxes that may apply to your purchase, except to the extent we are required by law to collect such taxes.

Article 6. Cancellation, Rescheduling, and Refund Policy

6.1. No refunds for coaching sessions or packages. Unless otherwise stated in the applicable Checkout Purchase Terms, refunds are not allowed for one-on-one and group coaching packages or sessions. All rescheduling requests must be submitted in writing to marisolplaza.coaching@gmail.com. Eligibility for any refund or credit, based on a re-scheduling request, if any, will be determined under these Terms and any applicable Checkout Purchase Terms.

6.2. 24-hour cancellation rule, Late Arrivals, and No-Shows. For one-on-one and group coaching sessions, you must cancel or reschedule at least twenty-four (24) hours before the scheduled start time. If you cancel or reschedule with less than twenty-four (24) hours’ notice, fail to attend, or arrive more than fifteen (15) minutes late, the session will be treated as a no-show and a $50 non-cancellation fee will apply. Late arrivals do not extend or advance the scheduled end time of the session. Repeated late arrivals may result in termination of the coaching relationship.

You authorize us to deduct this fee from amounts paid toward the applicable package or program and/or to charge your original payment method, if available. As a result, your remaining prepaid balance may be reduced, and the number of sessions available to you may decrease until you replenish the balance (e.g., by purchasing an additional session or paying the applicable fee as we may require).

We are not required to provide any refund, credit, or make-up session for a late-cancelled, missed, or no-show session. If we cancel or reschedule a session, you will not be charged this fee. We reserve the right to cancel, postpone, or reschedule our Services. You understand and agree that we are not responsible for any direct, incidental or consequential damages you may incur in the event that we cancel a Service.

6.3. Events/retreats/workshops. Event, workshop, and retreat-specific cancellation and refund terms (including any deposit terms and refund schedules) may differ from coaching sessions and will be stated on the applicable webpage and/or in the applicable Purchase Terms. If no event-specific terms are provided, then the default policy in these Terms will apply, as follows:

6.3.1. No Refunds Within 30 Days: No refunds will be issued for cancellations made within 30 days of the event, workshop, or retreat start date.

6.3.2. Sliding Scale Refunds:

90+ days before event: 80% refund (less deposit and processing fees)
60–89 days before event: 60% refund (less deposit and processing fees)
31–59 days before event: 30% refund (less deposit and processing fees)
0–30 days before event: No refund

6.3.3. Deposit is Non-Refundable: All deposits are non-refundable unless the event is cancelled by My Change Journey.

6.3.4. Coach Cancellation: If My Change Journey cancels an event or retreat, you will receive a full refund of all payments made, less any non-recoverable third-party processing fees. You understand and agree that we are not responsible for any direct, incidental or consequential damages you may incur in the event that we cancel an event or Service.

6.4. Courtesy exceptions. From time to time, we may, in our sole discretion, offer a credit or accommodation that is otherwise not required by these Terms. Any such accommodation is a one-time courtesy, is not guaranteed, and does not waive our right to enforce these Terms in the future.

Article 7. Coaching Agreement Required; Assumption of Risk; Key Legal Terms

7.1. Coaching Agreement required before participation. All clients and participants are required to sign the Company’s Coaching Agreement before participating in any Services. If you do not sign the Coaching Agreement when requested, we may deny access to or remove you from the Services (and any refund/credit, if any, will be determined under these Terms, the Purchase Terms, and the Coaching Agreement).

7.2. Assumption of risk; release; limitation of liability; confidentiality; dispute resolution. The Coaching Agreement contains the Company’s primary terms regarding assumption of risk, release/waiver, limitation of liability, and confidentiality expectations and limitations. These Terms do not restate those provisions here in their entirety and such agreement is enforceable upon its own terms, however, for the avoidance of doubt, by participating in the Services and using our website, you acknowledge and agree that: coaching may involve discussion of personal and professional matters, self-reflection, and decision-making that could result in emotional discomfort, interpersonal conflict, financial or professional consequences, or other risks. You understand that outcomes are uncertain and depend on many factors outside the Company’s control. To the fullest extent permitted by law, you voluntarily assume all risks associated with participation in any of our Services or events and release My Change Journey, LLC, its owner(s) and affiliates, employees, contractors and agents from any and all claims or liabilities arising from your participation, except as prohibited by law, such as for gross negligence or willful conduct. You further agree not to rely on any guarantee of results. The Company’s Coaching Agreement is incorporated herein by reference.

Article 8. Group Conduct

8.1. Respectful participation. You agree to participate respectfully and not to disrupt sessions, harass others, or engage in threatening, discriminatory, or abusive behavior. Harassment of any kind will not be tolerated.

8.2. Privacy of others. In group settings, you agree to respect the privacy of other participants and not to disclose personal information shared by others, except as required by law.

8.3. Removal. We may remove any participant from our Services at any time for material violations of this Agreement. If you are removed from our Services for violating these Terms, no refund will be provided. We also reserve the right to remove you from, or refuse to allow you to continue with, our Services if at any time, in our good faith judgment, we believe that the Services are not an appropriate fit for you or that we are not the appropriate provider for your needs.

This may include circumstances where we believe we cannot effectively help you, where there are significant differences in coaching styles, preferences, or expectations, or where there is a disconnect between the subject matter of the Services and the type of coaching or support you are seeking (for example, if you are seeking health coaching rather than personal or professional coaching offered through our Services). Any such decision will be based on service-related considerations. If we cancel you from a Service (absent your violation of these Terms), we will issue you a full refund for any unused portion of any Services which you have paid for in advance, less any payment processing fees.

Article 9. Website Use

9.1. Permitted use. You may only use our website for lawful purposes and in accordance with these Terms.

9.2. Prohibited conduct. You agree not to interfere with the website’s operation or security, attempt unauthorized access, scrape content at scale, transmit malware, or misuse forms or communications channels.

9.3. Intellectual property. Unless otherwise stated, website content and materials provided through the Services are owned by the Company or its licensors and may not be copied, distributed, or used beyond personal, non-commercial use without prior written permission. You may not copy this Agreement or any of our agreements, such as our Coaching Agreement, Privacy Policy, disclaimers, or content of any kind and use them as your own.

Article 10. Disclaimers

10.1. No guarantee of outcomes. Coaching outcomes are inherently individualized. We do not guarantee any particular result.

10.2. Website accuracy. We try to keep information accurate and up to date; however, we do not warrant that descriptions, pricing, or availability are error-free. We reserve the right to correct errors and, if applicable, offer you the option to proceed at the corrected price or cancel for a refund of amounts paid for the affected purchase, which you agree shall be your sole remedy.

10.3. Personal property. You are solely responsible for your personal belongings at all times, including during in-person sessions (personal or group) and events.

Article 11. Dispute Resolution; Governing Law; Venue; Optional Arbitration; Time Limit; Class Action Waiver

11. 1. Good-faith resolution. The Parties will attempt in good faith to resolve any dispute arising out of or relating to this Agreement through informal discussions for a period of at least 30 days (with or without the assistance of counsel), which shall include at least one in-person or telephone consultation with all parties participating.

11.2. Governing law. This Agreement will be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict-of-laws rules.

11.3. Venue. Subject to Section 11.4, if applicable, the Parties agree that any action arising out of or relating to this Agreement will be brought in the state courts located in Hunterdon County, New Jersey or the federal courts located in the District of New Jersey, Trenton Vicinage, and each Party consents to personal jurisdiction in those courts.

11.4. Optional arbitration. If both Company and you separately agree in writing to arbitrate a dispute, then any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, as follows: (i) there shall be one arbitrator, selected by the AAA if the parties cannot agree; (ii) the arbitration shall be conducted in a streamlined and cost-effective manner; (iii) no depositions shall be permitted except in extraordinary circumstances as determined by the arbitrator; (iv) written discovery shall be limited to no more than 10 requests for documents and 10 interrogatories per party; (v) the arbitration hearing, if any, shall be limited to one day unless the arbitrator determines that more time is necessary for fundamental fairness; (vi) the arbitrator shall not have authority to award punitive, indirect, or consequential damages; (vii) each party shall bear its own costs and attorneys’ fees of the proceeding; (viii) judgment on the arbitration award may be entered in any court of competent jurisdiction; and (ix) unless otherwise agreed by the parties, the arbitration will take place in Hunterdon County, New Jersey.

11.5. Shortened Limitations Period.

Any claim or cause of action arising out of or relating to this Agreement or the Services must be brought within one (1) year after the claim or cause of action accrues, regardless of any statute of limitations to the contrary.

The parties agree that this shortened limitations period is reasonable in light of the nature of the Services and the need for prompt resolution of any disputes. Failure to bring such an action within the applicable time period shall be a complete bar to any such action and a full and complete waiver of any rights or Claims based thereon. This time limitation period may be shorter than that provided by general or categorical (e.g. tort, contract, etc.) law of the State of New Jersey.

11.6. Class Action Waiver.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR OTHER REPRESENTATIVE PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES. YOU AGREE TO WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS‑WIDE ARBITRATION.

Article 12. Miscellaneous

12.1. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

12.2. Updates to Terms. We may update these Terms from time to time by posting an updated version on our website. Unless otherwise stated, changes apply prospectively from the effective date of the updated posting.

12.3. Assignment. You may not assign your rights or obligations under these Terms without our prior written consent.

12.4. Force Majeure The Company shall not be liable for any failure or delay in performing its obligations under this Agreement, if any, if such failure or delay is directly caused by specific events outside the Company’s reasonable control and not due to its own fault or negligence, including natural disasters, acts of war, terrorism, government orders, strikes, pandemic, or widespread disruptions to internet or communications services. In such an event, the Company will promptly notify you of the event and make reasonable efforts to resume performance as soon as possible. If performance cannot be resumed within thirty (30) days, either party may terminate this Agreement without penalty by providing written notice to the other party.

Effective: April 27, 2026